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Refund & Cancellation Policy
Transparency First. We believe in openness and putting students first.
- Effective Date: [07 Aug 25] — The date from which this policy is considered active and in effect.
- Last Updated: [16 Oct 26] — This policy was most recently revised and updated on this date.
- All purchases are securely processed via Razorpay, our trusted and encrypted payment gateway partner.
- Refunds, if approved, are credited back through Razorpay to the original payment method, ensuring traceable and secure transactions.
- For any issues, contact us at support@nidvika.com — We're always here to help and resolve your concerns.
Cancellation Policy
Time-Bound Rules
Please Read Carefully
- Course/Plan Purchase
- Cancel within 12 hours only if no material has been accessed — You must not have opened or downloaded any part of the content.
- No cancellations after course access/download — Once content is accessed, the purchase is final and non-reversible.
- Important
- Cancel anytime within 12 hours via Support Page — and refund will be settled in your account after deducting the essential processing charges of payment gateway partner, if any.
- No partial refunds for cancellation after 12 hours or after course access.
Refund Policy
Fairness Focused Guidelines
Conditions Apply
- Eligible Refund Scenarios
- Duplicate or accidental payments — If you've mistakenly paid twice or made an unintended purchase.
- Technical issues unresolved after 72 hours — We couldn't fix a critical technical problem despite our best efforts.
- Non-Refundable Scenarios
- Change of mind after accessing content — Once accessed, we cannot offer refunds due to digital delivery.
- Incomplete usage or missed deadlines — Not finishing the course on time is not grounds for a refund.
- Discounted/promotional plans (unless defective) — Offers are final unless there's a proven defect or error.
Refund Process & Support – Step-by-Step Guide
Simple & Secure Steps
Powered by Razorpay
- Steps to Request Refund
- Email us with transaction details & refund reason — Be clear and detailed so we can verify quickly.
- Request reviewed within 3–5 business days — Our support team will carefully evaluate your eligibility.
- If approved, Razorpay processes refund in 5-7 days — Funds will reflect in your original payment method.
- Refunds only issued to original payment source — We cannot redirect or send money to another account.
- UPI/Wallet refunds may reflect within 72 hours — In most cases, it's faster for wallets and UPI transactions.
- Contact Details:
- Email: support@nidvika.com — We're responsive and ready to help.
- Phone: +91 9459960848 — Call us during working hours for quick support on any refund or cancellation queries.
- Support: Mon–Sat, 10 AM – 6 PM IST — These are our regular hours; we’ll get back promptly during this window.
- Policy may be updated anytime — continued usage implies acceptance — Always refer to the latest version for clarity.
- Thank you for choosing nidvika.com — We appreciate your trust and aim to provide the best learning experience possible.